Morrisons signs Service Level Agreement (SLA) with TAG Company UK

Harmondsworth, UK, May 15, 2009. Leading Supermarket, Morrisons, signs Service Level Agreement (SLA) with TAG Company UK, continuing its successful estate-wide roll-out of EAS.

As a continuation of TAG's estate-wide EAS programme, Morrisons - the UK's fourth largest food retailer - has signed a contract with TAG to install and maintain their EAS estate. The roll-out and contract will cover all existing Morrisons stores, and also all new acquisitions.

Richard Bawamia, TAG's Director of Service comments “In times of economic downturn, retailers must look to protect their profits.  We have therefore worked closely with Morrisons to define and implement an SLA that creates a common understanding about services, responsibilities and priorities.  Using our service management system we receive and action calls from Morrisons every day.  We typically resolve 25% - 30% of calls by using our call avoidance procedure, thus removing the need to deploy an engineer - saving the customer money.  In the event that an engineer is required, we then arrange a call using our Nationwide network of dedicated EAS Technicians whose response and turnaround times are measured against agreed KPI's and SLA terms.”

About TAG Company
TAG Company is a full Electronic Article Surveillance (EAS) Service Provider which offers users an unbiased and consultative approach to Loss Prevention and tagging solutions. TAG's understanding and experience in working across multiple retail environments results in the design and provision of tailored solutions for retail and other organisations who have recognised the need to address shrinkage to drive profitability.
Managed and driven by a team of leading industry professionals with years of EAS and retail experience, TAG focuses all of its' resource and development into retail tagging to ensure the best solution and service level is delivered first time, every time.

About Morrisons Supermarkets plc
Morrisons is the UK's 4th largest supermarket with an 11.8% market share. Quality, value and unbeatable service are experienced by nine million customers every week throughout Morrisons' network of over 360 stores. The company currently employs more than 120,000 people in its stores, factories, distribution centres and head office functions.

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